FAQ
Do I need an account to order?
Yes, registration is required. Actions such as checking order status, modifying addresses, requesting refunds, or handling after-sales issues must be processed using your registered email address.
What is TW and what is HT?
TW refers to Taiwanese books published in traditional Chinese. HT refers to books published by Hai Tang Books, which are in English. To find the books you need, please use the ‘Category’ function on our website.
Where do you ship?
North America
U.S. (including Puerto Rico)
Canada
Mexico(Please kindly follow Haitang Book's social for further instructions, we’ll collect the payment once the amount needed is fulfilled)
Asia
India
Japan
Malaysia
Singapore
Thailand
Vietnam
Oceania
Australia
New Zealand(Please kindly follow Haitang Book's social for further instructions, we’ll collect the payment once the amount needed is fulfilled)
Europe
Austria
Belgium
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Norway
Poland
Portugal
Slovakia
Slovenia
Spain
Sweden
Switzerland
U.K.
To request shipment to countries we didn’t list above, please contact us at nebelland.contact@yahoo.com
What are the shipping fees?
It varies per weight and location. Please utilize our shipping calculator when you check out.
Are there any discounts for pre-order items?
Yes, we offer shipping discounts for Hai Tang Books pre-orders. Please check our shipping promo below:
Free shipping on pre-orders over $30：
India
Malaysia
Singapore
Thailand
Vietnam
U.K.
U.S. (Puerto Rico, Alaska excluded)
Discount for Other Countries:
Pre-orders from countries not listed above that are over $30 will get $3 off on your next purchase.
Please check each product page for details about pre-order freebies and add-ons.
Are the prices all-inclusive?
Prices are all-inclusive for orders that include Hai Tang Books only.
For TW Books, shipping fees will be charged separately via invoice. Please check your email for details and ensure you pay any additional shipping fees before shipment.
Can orders be combined?
Orders can only be combined if they contain only in-stock items stored in the same warehouse. TW and HT don’t share the same warehouse.
Pre-orders cannot be combined.
If you order in-stock items stored in different warehouses, you will receive an email notification to pay additional shipping fees before shipment.
Can I change my shipping address?
Yes, you may change your shipping address once if your order has not yet shipped from our warehouse. Please note additional fees may apply for address changes.
Address changes are not possible once your order has been shipped from our warehouse.
To update your address, please use your registered email to contact us at nebelland.contact@yahoo.com using the format below:
Subject: [Book Title] + [Address Change] + [Order Number]
Email content:
①New address:
②Registered Email:
Can I request to cancel my order?
You may cancel your order during the pre-order period, but refunds will be issued minus a 10% fee for transaction and processing costs.
Orders CANNOT be canceled once the pre-sale period has ended.
Orders for in-stock items CANNOT be canceled.
Refunds are available for full orders only; partial refunds are not accepted.
Important: We reserve the right to limit or deny service to customers who cancel orders more than three times or initiate chargebacks.
To ask for cancellation, please use your registered email to contact us at nebelland.contact@yahoo.com using the format below:
Subject: [Order Cancellation Request] + [Order Number]
Email content:
① Name:
② Order Number:
③ Address:
④ Registered Email:
How long does it take before I receive my order?
Delivery times vary based on location and shipping method. Estimated international shipping times are listed below:
North America
U.S.: 30-35 Days
Canada: 50-55 Days
Mexico: 30-35 Days
Asia
India: 35-40 Days
Japan: 5-10 Days
Malaysia: 20-25 Days
Singapore: 20-25 Days
Thailand: 15-20 Days
Vietnam: 10-15 Days
Oceania
Australia: 45-50 Days
New Zealand: 45-50 Days
Europe
U.K.: 70-75 Days
Other European Countries: 50-55 Days
Once you receive your tracking number, please check your shipment status through the carrier’s tracking system. If your order does not arrive on time after receiving the tracking information, please contact your domestic post office or mail carrier for further assistance.
What about unreadable books? Do you offer replacements?
Yes, we offer full refunds for books that have missing pages, misprint, binding errors, and other major print errors.
If you need to request a replacement for the unreadable book, please use your registered email to contact us at nebelland.contact@yahoo.com using the format below:
Subject: [Book Title] + [Replacement] + [Order Number]
Email content:
① Name:
② Order Number:
③ Address:
④ Registered Email:
⑤ Reason for your request
⑥ Photos of proof
My order arrived with a missing/wrong book, what should I do?
If your order contains incorrect or missing items, please use your registered email to contact us at nebelland.contact@yahoo.com using the format below:
Subject: [Book Title] + [Replacement] + [Order Number]
Email content:
① Name:
② Order Number:
③ Address:
④ Registered Email:
⑤ Reason for your request
⑥ Photos/screenshots of proof
Do you ban accounts?
Yes, We reserve the right to refuse service to anyone.
Bulk Order Request
For bulk orders of five books and more, please contact us at nebelland.contact@yahoo.com.